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If there is a problem with the host server,
or some other user issue we feel Summitlake.com users should know
about, we will attempt to post the problem and the status here so
you know what to expect. If we are not monitoring the site at the
time, or are prevented from posting an update at the time we become
aware of a status change, we will post known details as soon as
we are able to. The site is not monitored 24/7 so outage time could
be longer in some cases, but never shorter.
Please, report problems with this site to Write Summitlake.com.
No entry for today's date means there were no known or reported
problems. "Issue" description is our own best evaluation
of the problem description. Entries are only logged for known issues.
Listed times are Pacific.
Please bookmark this page. It uses no cgi, and is sometimes accessible
when more complex pages show as unavailable.
| DATE |
ISSUE or ITEM |
STATUS AND DISPOSITION |
| 5/11/2005 |
Server move |
Our host has notified us they're moving summitlake.com to a new server. There will be a period of downtime associated with the move. The moves are scheduled to occur May 11th between 9PM MST (7PM Pacific) and 2AM MST (midnight Pacific). This would affect both mail and web service. If your browser gets a 404 Not Found, or your mail is returned undeliverable, just try again the following day. Thanks! |
| 2/13/2005 |
Site Down |
We had a 6 hour outage last night as a result
of a routine upgrade of some host software. This created a dependency
issue which prevented our Apache software from restarting. WestHost
corrected the problem, and installed some software called "GNU
Compiler Collection", to prevent this from happening again. |
| 12/1/2004 |
Server Maintenance |
Dear WestHost Client, We have scheduled a maintenance
window on Thursday, December 2nd, from 1:00 AM MST to 2:30 AM
MST. For approximately 15 minutes during this window, your site
will be unavailable. |
| 9/7/2003 |
WH 2.0 upgrade |
Upgrade appears complete and successful. No page
or cgi problems noted so far. You may find alias names in our
autolist directories (to icons and such) until we filter them
out. |
| 9/3/2003 |
in process |
The upgrade did not go smoothly for all clients.
Our site has not been converted yet. Our email works. Bookmark
this page: if there are problems with the CGI part of the conversion,
this page will still work, and we will update it if our FTP
still works. |
| 9/1/2003 - 9/2/2003 |
WestHost server upgrades |
WestHost is upgrading all clients to WestHost
2.0. Work should be completed by 9/2. At this writing we can't
get our e-mail. The WH online forum indicates that some customers
are mad, and tech support is swamped. We're crossing our fingers. |
| 8/7/2003 |
Couldn't locate Summitlake or WestHost dns |
We couldn't locate our own site or that of the
WestHost provider between the hours of 5 and 6PM Pacific. We
could ping our IP address but not domain name. It could be our
broadband provider, the hosting provider, or something else.
We'd appreciate hearing from you if you experienced any outage. |
| 11/10/2002 |
No current issues |
See BugList for fixes
and tweaks made by us during transition. Things happened much
faster than we expected. We did not have to call or email WestHost
for any kind of remedial action. Thanks to WestHost for smooth,
rapid behind the scenes support! |
| 11/6/2002 |
new hosting service at WestHost |
Things to be aware of:
(1) Domain switchover will take 1-2 weeks for the average
user to find us at WestHost via "www.summitlake.com".
This is normal and beyond the control of the host.
(2) Directory structures vary slightly at different hosts.
Paths from page to page might vary. In particular, server
paths from scripts to pages that use them will change. Many
automated Summitlake services may not work properly for several
days.
We're extremely happy to join WestHost. We'll post details
of progress and glitches as they arise. Thanks for your patience
and continued support of Summitlake.com. |
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